Return & Refund Policy

Last Updated: September 21, 2026

At Nivorielle, we want you to be satisfied with your purchase. This Return & Refund Policy explains when and how eligible merchandise may be returned. By placing an order with Nivorielle, you acknowledge and agree to the terms below, except where applicable law provides otherwise.

1. 30-Day Return Policy

Nivorielle accepts eligible returns requested within 30 calendar days of the date your order was delivered.

To qualify for a return, the item must:

• Be returned within the applicable 30-day return period;
• Be unused, unworn, unwashed, and undamaged;
• Be in the same condition in which you received it;
• Have all original tags, labels, accessories, and packaging, where applicable;
• Include your order number, receipt, or other valid proof of purchase.

Nivorielle reserves the right to refuse a return that does not meet these requirements.

The 30-day return policy applies to eligible merchandise only and does not limit any non-waivable rights you may have under applicable law.

2. How to Request a Return

Before sending anything back, you must contact Nivorielle and receive return authorization.

To request a return, email:

customer.support@nivorielle.com

Please include:

• Your full name;
• Order number;
• Item(s) you wish to return;
• Reason for the return;
• Photos, if the item is damaged, defective, or incorrect.

Do not send merchandise to a return address without receiving return instructions from Nivorielle first. Unauthorized returns may be refused or returned to the sender.

If your return is approved, we will provide the applicable return instructions and, where applicable, a return shipping label.

Return Address:
Nivorielle Returns
102 Oak St. #. 3
Hiawatha, IA 52233
United States

3. Return Shipping

Unless otherwise required by applicable law or stated by Nivorielle, customers are responsible for return shipping costs for voluntary returns, including returns due to a change of mind, incorrect size, incorrect color selection, or similar reasons.

Nivorielle will provide or reimburse return shipping when the item is confirmed to have been:

• Damaged during shipment;
• Defective;
• Incorrectly shipped; or
• Otherwise eligible for prepaid return shipping under applicable law or our instructions.

Customers should retain their return tracking information until the return has been processed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, materially different from its description, or incorrect, contact us at customer.support@nivorielle.com as soon as reasonably possible.

Please provide your order number and clear photographs of the item and packaging when applicable.

Nivorielle will review the issue and, where appropriate, provide a replacement, repair, refund, or other remedy permitted by applicable law.

Nothing in this policy limits any legal rights or remedies available to consumers for defective, unsafe, or misrepresented merchandise.

5. Non-Returnable Items

Certain merchandise may not be eligible for return due to health, safety, hygiene, personalization, or other applicable restrictions.

Unless otherwise required by law, non-returnable merchandise may include:

• Opened or used cosmetics and personal-care products;
• Items that cannot be resold for health or hygiene reasons;
• Personalized or customized products;
• Made-to-order products;
• Perishable goods;
• Hazardous materials;
• Flammable liquids or gases;
• Gift cards;
• Items expressly identified as Final Sale at the time of purchase.

Final-sale merchandise will be clearly identified as such before purchase where required by applicable law.

If you are unsure whether a particular item is eligible for return, please contact us before purchasing or before sending the item back.

6. Sale and Clearance Merchandise

Unless otherwise required by applicable law, merchandise clearly identified as Final Sale or Non-Returnable at the time of purchase is not eligible for a return or refund for reasons such as change of mind, incorrect size, or preference.

A discount or promotional price does not automatically mean an item is final sale. Final-sale restrictions will be communicated separately where applicable.

7. Exchanges

Nivorielle does not guarantee direct exchanges because inventory may change quickly.

If you would like a different size, color, or product, the fastest option may be to return the eligible item in accordance with this policy and place a new order for the desired item.

A new order is subject to the price and availability applicable at the time the new order is placed.

8. Refunds

Once your returned merchandise is received, Nivorielle will inspect the item to determine whether it satisfies the applicable return requirements.

We will notify you by email whether your return has been approved or denied.

If approved, the refund will generally be issued to the original payment method.

Please allow up to 10 business days after approval for Nivorielle to process the refund. Your bank, credit-card issuer, or payment provider may require additional time to post the funds to your account.

If you do not see your refund after the applicable processing period, please contact us at:

customer.support@nivorielle.com

9. Refund Amount

Unless otherwise required by applicable law, approved refunds will generally cover the purchase price of the eligible returned merchandise.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error, such as shipping the wrong item or a confirmed defective product.

10. Items Returned in Ineligible Condition

If a returned item does not meet the requirements of this policy, Nivorielle may deny the return or refund.

Examples include merchandise that has been:

• Worn or used;
• Washed;
• Damaged after delivery;
• Altered;
• Returned without required tags;
• Returned without required components or accessories; or
• Returned after the applicable return period.

Where permitted by law, Nivorielle may return the item to the customer at the customer's expense.

11. European Union Customers

If you are a consumer located in the European Union and purchase merchandise from Nivorielle online, you may have a statutory 14-day right of withdrawal that applies regardless of our voluntary 30-day return policy, subject to applicable legal exceptions. The 14-day period generally begins when you or a designated third party receives the goods.

Certain products are exempt from the right of withdrawal under applicable EU law, including certain personalized goods, perishable goods, and sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

EU consumers may also have additional statutory remedies for defective or non-conforming merchandise. EU rules generally provide a minimum two-year legal guarantee for goods, subject to applicable national rules and exceptions.

Where applicable EU law requires a different refund, return, shipping, or remedy procedure, the applicable law will control over any conflicting provision of this policy.

12. Changes to This Policy

Nivorielle reserves the right to modify this Return & Refund Policy from time to time.

Any updated policy will be posted on this page with a revised “Last Updated” date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

13. Contact Us

For questions regarding returns, refunds, damaged merchandise, or exchanges, contact:

Nivorielle Customer Support
Email: customer.support@ nivorielle.com