Cancellation policy

SUBSCRIPTION, PRE-ORDER & TRY-BEFORE-YOU-BUY CANCELLATION POLICY

Last Updated: September 21, 2026

This Cancellation Policy ("Policy") applies to products and services offered by Nivorielle ("Nivorielle," "we," "us," or "our") through our website and online store, including subscriptions, pre-orders, and Try Before You Buy purchases.

This Policy forms part of our Terms of Service and should be read together with our Return & Refund Policy and Privacy Policy.

By placing a subscription, pre-order, or Try Before You Buy order, you acknowledge that you have reviewed the applicable terms presented at checkout and agree to this Policy, except where applicable law provides otherwise.

1. SUBSCRIPTIONS

1.1 Subscription Orders

Certain products may be available for purchase on a recurring subscription basis.

When you subscribe, you authorize Nivorielle, or our authorized payment processor, to charge your selected payment method according to the price, billing frequency, renewal frequency, and other material terms displayed at checkout.

Depending on the subscription selected, products may be delivered automatically at recurring intervals until the subscription is canceled or otherwise terminated.

The specific subscription price, billing interval, delivery frequency, renewal terms, and any applicable discounts will be disclosed before you complete your subscription purchase.

1.2 Automatic Renewal

If a subscription is designated as automatically renewing, your subscription will renew automatically at the end of each applicable subscription period unless you cancel it before the next renewal.

Before you purchase an automatically renewing subscription, the applicable renewal terms will be disclosed to you as required by applicable law.

By completing the subscription purchase, you authorize recurring charges to your selected payment method for each renewal period until the subscription is properly canceled.

If the subscription price is subject to change, we will provide notice of material price changes as required by applicable law.

1.3 Subscription Cancellation

You may cancel an eligible subscription through the subscription-management functionality provided in your account or through the cancellation link provided in applicable order or subscription communications.

You may also contact:

customer.support@nivorielle.com

to request cancellation.

To prevent the next scheduled charge, cancellation must generally be completed before the next billing date or renewal date disclosed for your subscription.

A cancellation submitted after a renewal charge has already been processed may not stop that already-processed charge, although you may be entitled to a refund under our Return & Refund Policy or applicable law.

Cancellation of a subscription does not automatically cancel an order that has already been placed, processed, or shipped.

1.4 Cancellation Effective Date

Unless otherwise required by applicable law, when you cancel a subscription:

Future recurring charges will stop;
Future subscription shipments will stop; and
The cancellation will not necessarily affect orders that have already been submitted or charges that have already been processed.

Your subscription-management page or cancellation confirmation may identify the effective cancellation date.

We recommend retaining your cancellation confirmation for your records.

1.5 Failed Payments

If a scheduled subscription payment is declined, expires, or otherwise cannot be processed, Nivorielle or our payment processor may attempt to process the payment again or contact you for updated payment information, subject to applicable law.

We reserve the right to suspend or cancel a subscription if payment cannot be successfully collected.

You remain responsible for valid charges incurred before cancellation or suspension.

1.6 Subscription Discounts and Promotional Pricing

Subscription discounts, introductory offers, promotional pricing, free trials, or other incentives may be subject to additional terms disclosed at checkout.

Unless expressly stated otherwise, a promotional or introductory price does not necessarily apply to future renewal periods.

If the subscription will renew at a different price, the applicable renewal price or pricing terms will be disclosed before purchase as required by law.

1.7 Subscription Refunds

Subscription refunds are governed by our Return & Refund Policy, unless a different refund right is required by applicable law.

Canceling a subscription does not automatically create a right to a refund for a charge that has already been successfully processed.

However, nothing in this Policy limits any refund, cancellation, or other consumer right that cannot legally be waived.

2. PRE-ORDERS

2.1 What Is a Pre-Order?

A pre-order is an order placed for a product that is not currently available for immediate shipment but is expected to become available at a later date.

The estimated availability or shipping timeframe for a pre-order will be displayed on the product page, checkout, or order confirmation when available.

Estimated dates are estimates and are not guaranteed unless expressly stated otherwise.

2.2 Payment for Pre-Orders

Depending on the product and offer, Nivorielle may:

Collect the full purchase price at checkout;
Collect a deposit or partial payment;
Authorize a payment method without immediately collecting the full amount; or
Use another payment arrangement clearly disclosed at checkout.

Before placing a pre-order, the applicable payment terms will be presented to you.

If you provide a payment method for a future charge, you authorize Nivorielle or its authorized payment processor to process the applicable amount in accordance with the terms disclosed at checkout.

2.3 Pre-Order Cancellation

Unless otherwise stated on the product page or required by applicable law, you may request cancellation of an unfulfilled pre-order by contacting:

customer.support@nivorielle.com

Cancellation requests should include your order number and the email address associated with the order.

If your pre-order has not yet been fulfilled, Nivorielle will determine whether cancellation is available based on the status of the order and the applicable terms presented at purchase.

Once a pre-order has entered fulfillment or has shipped, it may no longer be eligible for cancellation.

In that situation, you may be able to return the merchandise in accordance with our Return & Refund Policy.

2.4 Pre-Order Delays

Pre-order availability dates are estimates and may change because of manufacturing, inventory, supplier, transportation, customs, or other circumstances.

If Nivorielle determines that a pre-order cannot be shipped within the applicable timeframe required by law or previously communicated to you, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law.

For U.S. mail, Internet, or telephone orders, federal rules impose requirements concerning advertised shipping times and delayed orders.

2.5 Pre-Order Refunds

If Nivorielle cancels your pre-order, or if you cancel it when cancellation is permitted, any applicable refund will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

If the merchandise has already been delivered, any return or refund will be governed by our Return & Refund Policy, subject to applicable law.

3. TRY BEFORE YOU BUY

3.1 How Try Before You Buy Works

Certain products may be offered through a Try Before You Buy program.

Under this program, you may receive an eligible product before making the final purchase decision.

The applicable trial period, products included, purchase price, return deadline, and other material terms will be clearly disclosed before you place the order.

3.2 Payment Authorization

When you place a Try Before You Buy order, Nivorielle or our payment processor may authorize your selected payment method before the merchandise is shipped.

An authorization may temporarily affect your available credit or funds without constituting a completed charge.

Depending on the payment method and program terms, Nivorielle may charge your payment method for the purchase price if you keep the merchandise or fail to return it within the applicable trial period.

3.3 Trial Period

Your Try Before You Buy period begins on the date specified in the applicable offer, order confirmation, or program terms.

You must return the merchandise by the deadline specified for your order if you decide not to keep it.

The return must comply with the applicable requirements in our Return & Refund Policy, including any condition, packaging, hygiene, or product-specific requirements.

3.4 Keeping the Product

If you decide to keep the product, no return is required.

At the end of the applicable trial period, Nivorielle may charge your authorized payment method for the applicable purchase price, plus any applicable taxes or shipping charges disclosed at checkout.

3.5 Failing to Return the Product

If you do not return the merchandise within the applicable trial period, Nivorielle may charge the payment method you authorized for the amount disclosed when you placed the order, subject to applicable law.

If your payment cannot be processed, Nivorielle may contact you regarding the outstanding amount and may pursue other lawful collection remedies.

3.6 Condition of Returned Try Before You Buy Items

Returned Try Before You Buy merchandise must comply with the applicable requirements in our Return & Refund Policy.

You may be responsible for amounts associated with merchandise that is:

Lost;
Stolen;
Damaged after delivery;
Altered;
Used beyond what is reasonably necessary to evaluate the product;
Returned without required components; or
Otherwise returned in a condition that violates the applicable return terms,

to the extent permitted by applicable law.

4. CANCELLATION REQUESTS

To request a cancellation or obtain assistance with a subscription, pre-order, or Try Before You Buy order, contact:

Nivorielle Customer Support
Email: customer.support@nivorielle.com
Phone: 319-560-7087

Please include:

Your full name;
Order number;
Email address associated with the order;
Product name;
Type of request; and
Any additional information reasonably necessary to locate your order.

Submitting a cancellation request does not guarantee cancellation. Cancellation is effective only when confirmed by Nivorielle or completed through the applicable account/subscription-management system.

5. NO WAIVER OF LEGAL RIGHTS

Nothing in this Policy is intended to:

Waive rights that cannot legally be waived;
Eliminate legally required cancellation rights;
Eliminate legally required refund rights;
Modify mandatory consumer protections;
Authorize charges that are not properly disclosed or authorized; or
Prevent a consumer from exercising rights provided by applicable federal, state, provincial, territorial, or foreign law.

Where applicable law provides you with greater rights than those described in this Policy, the applicable law will control.

6. CHANGES TO THIS POLICY

Nivorielle may update this Cancellation Policy from time to time.

The current version will be posted on this page with the applicable Last Updated date.

Material changes will be communicated as required by applicable law.

7. CONTACT INFORMATION

Nivorielle
5249 North Park Place
Cedar Rapids, IA 52402
United States

Email: customer.support@nivorielle.com
Phone: 319-560-7087