Shipping policy

SHIPPING POLICY

Last Updated: September 21, 2026

This Shipping Policy explains how Nivorielle (“Nivorielle,” “we,” “us,” or “our”) processes, ships, and delivers orders placed through our website.

By placing an order with Nivorielle, you acknowledge and agree to this Shipping Policy, together with our Terms of Service, Return & Refund Policy, and other applicable policies.

1. BUSINESS INFORMATION

Nivorielle
5249 North Park Place
Cedar Rapids, IA 52402
United States

Email: customer.support@nivorielle.com
Phone: 319-560-7087

Important: This is our business contact address and is not automatically a return or shipping address. Do not send merchandise to this address unless Nivorielle specifically instructs you to do so.

2. ORDER PROCESSING

We process orders after successful payment authorization and verification.

Orders are generally processed within 1–3 business days, unless a different processing timeframe is stated on the product page, during checkout, or in a promotional offer.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

Processing time is separate from transit time.

For example, if an order requires 2 business days to process and the selected shipping service takes 3–5 business days in transit, the total delivery timeframe may be approximately 5–7 business days.

Processing may take longer when:

Order volume is unusually high;
A product is temporarily backordered;
An item is made to order or customized;
Payment requires additional verification;
An order contains multiple products with different fulfillment times;
Severe weather or another significant disruption affects fulfillment; or
A product-specific processing period is disclosed at checkout.

We will make reasonable efforts to communicate material delays when required.

3. SPECIAL ORDER COLLECTION

Products purchased from our Special Order Collection are fulfilled and shipped directly from our international warehouse rather than our standard domestic fulfillment location.

Because these products are shipped internationally, they require additional processing and transit time.

Delivery Time

The estimated delivery timeframe for Special Order Collection products is:

10–16 Business Days

This timeframe refers to the estimated delivery period and may include international transit and carrier processing.

The 10–16 business-day timeframe is an estimated delivery window and not a guaranteed delivery date, unless Nivorielle expressly states otherwise at the time of purchase.

Important Information

Customers purchasing from the Special Order Collection acknowledge that:

The product will ship from an international warehouse.
Delivery may take 10–16 business days.
Tracking information may take additional time to become active or update while the shipment moves through international carrier networks.
International shipments may be subject to customs clearance, inspections, or other governmental processing.
Customs duties, import taxes, VAT, brokerage fees, or other destination-country charges may apply where applicable and may be the customer's responsibility unless otherwise stated at checkout.
Delivery may take longer than the estimated timeframe because of customs processing, carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside Nivorielle's reasonable control.
Providing an incorrect or incomplete shipping address may result in additional delays or delivery charges.
The Special Order Collection may be subject to different availability, cancellation, return, or fulfillment terms as disclosed on the applicable product page or at checkout.

Nivorielle will make reasonable efforts to keep customers informed of material fulfillment or delivery delays and will provide any cancellation, refund, or other remedy required by applicable law.

Orders Containing Multiple Products

If an order contains both Special Order Collection products and products fulfilled through our standard warehouse, the products may be shipped separately and may arrive at different times.

You may therefore receive multiple packages and separate tracking numbers for a single order.

Unless otherwise stated at checkout, you will not be charged an additional shipping fee solely because your order is divided into multiple shipments.

4. SHIPPING TIME ESTIMATES

Available shipping methods and estimated delivery times will be displayed during checkout or otherwise communicated before purchase when applicable.

Unless expressly stated as a guaranteed delivery commitment, shipping and delivery estimates are estimates, not guarantees.

For products that are not part of the Special Order Collection, the applicable delivery estimate will depend on the shipping method selected and the product's fulfillment location.

Once an order has been handed to the carrier, delivery timing may be affected by circumstances outside our reasonable control, including:

Carrier delays;
Weather;
Natural disasters;
Transportation disruptions;
Customs processing;
Incorrect or incomplete addresses;
Holidays;
Labor disruptions;
Government actions;
Security events; or
Other unforeseen circumstances.

We will not knowingly advertise a shipping timeframe without a reasonable basis for believing that we can meet that timeframe.

5. SHIPPING METHODS AND COSTS

Available shipping methods and applicable charges are displayed at checkout.

Shipping costs may vary depending on:

Destination;
Package weight and dimensions;
Number of products;
Shipping method;
Promotional offers;
Order value; and
Other applicable fulfillment factors.

Unless expressly stated otherwise, shipping charges are non-refundable after an order has been shipped, except where a refund is required by applicable law or our Return & Refund Policy.

6. FREE SHIPPING

When Nivorielle offers free shipping, the applicable eligibility requirements will be stated in the promotional offer or at checkout.

Free-shipping promotions may be subject to:

Minimum purchase requirements;
Eligible destinations;
Eligible products;
Excluded products or categories;
Promotional periods; or
Other disclosed restrictions.

Unless expressly stated otherwise, free shipping does not guarantee a particular delivery date or carrier service.

7. TRACKING INFORMATION

When tracking is available, we may provide tracking information by email, through your customer account, or through another applicable method.

Tracking information is provided by the carrier and may not update immediately after an order is shipped.

For Special Order Collection purchases, tracking updates may take additional time because packages travel through international carrier networks and may pass through multiple transportation or customs facilities.

A tracking number showing “label created,” “pre-shipment,” or a similar status does not necessarily mean that the package has been delivered to the destination.

Customers should allow reasonable time for carrier systems to update.

8. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name;
Street address;
Apartment, suite, or unit number;
City;
State or province;
ZIP or postal code; and
Country.

Nivorielle is not responsible for delays, failed deliveries, additional shipping charges, or returned packages caused by an incorrect or incomplete address supplied by the customer, except to the extent otherwise required by applicable law.

If you discover an address error before shipment, contact us as soon as possible at:

customer.support@nivorielle.com

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been submitted or fulfillment has begun.

9. DELIVERY TO P.O. BOXES AND APO/FPO ADDRESSES

Availability of P.O. Box, APO, FPO, and other restricted-address delivery depends on the shipping carrier and service selected.

If a particular shipping method does not support the destination entered at checkout, an alternative shipping method may be required.

10. INTERNATIONAL SHIPPING

Where international shipping is offered, customers are responsible for providing accurate customs and delivery information.

Special Order Collection products are shipped internationally from our international warehouse.

International orders may be subject to:

Customs duties;
Import taxes;
Value-added taxes (VAT);
Brokerage or handling fees;
Customs clearance charges;
Government assessments; and
Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be payable by the recipient.

Customs requirements and delivery procedures vary by country.

Nivorielle does not control customs authorities or the amount or timing of customs charges.

International packages may be delayed, inspected, held, or returned by customs authorities.

11. CUSTOMS AND IMPORT RESTRICTIONS

Customers are responsible for determining whether products may legally be imported into their destination country.

We do not guarantee that every product is available for import into every jurisdiction.

If an international shipment is refused, abandoned, returned, or destroyed because of customs requirements, import restrictions, unpaid duties or taxes, or inaccurate information supplied by the customer, the customer's refund rights will be determined under our Return & Refund Policy and applicable law.

We will not intentionally misrepresent the contents, value, or origin of a shipment for the purpose of avoiding customs duties, taxes, or legal requirements.

12. DELIVERED BUT NOT RECEIVED

If tracking information states that your package was delivered but you cannot locate it, please:

Check around your delivery location;
Check with household members, neighbors, building management, or other authorized recipients;
Verify that the shipping address on your order is correct;
Check for carrier delivery photographs or notes, if available; and
Contact the carrier using the tracking information.

You should also contact Nivorielle promptly if the package remains missing.

We may work with the carrier to investigate the delivery.

Any resolution will depend on the circumstances, carrier information, applicable insurance or claims procedures, and applicable law.

Nothing in this section limits any rights you may have under applicable consumer-protection law.

13. LOST, STOLEN, OR DAMAGED PACKAGES

If your package appears to have been lost, stolen, or damaged during transit, contact us as soon as reasonably possible.

For damaged packages, we may request:

Photographs of the shipping box;
Photographs of the shipping label;
Photographs of the damaged product;
A description of the damage; and
Other information reasonably necessary to investigate the claim.

You should retain the original packaging until the claim has been resolved.

Where appropriate, Nivorielle may initiate or assist with a carrier claim.

Nothing in this policy limits any liability or consumer right that cannot legally be excluded.

14. SHIPPING DELAYS

We make reasonable efforts to fulfill orders within the timeframe communicated to customers.

If we learn that we cannot ship an order within the timeframe we promised, applicable law may require us to provide the customer with an appropriate delay notice and, where applicable, the option to consent to the delay or cancel the order for a prompt refund.

For Special Order Collection products, the stated 10–16 business-day delivery timeframe is an estimate, and actual delivery may be affected by international transit, customs processing, carrier delays, and other circumstances outside our reasonable control.

Where a refund is required because merchandise cannot be shipped as promised, we will provide the applicable refund in accordance with applicable law.

A legally required refund will not be replaced solely with store credit or a gift card when applicable law requires a monetary refund.

15. PRE-ORDERS

Pre-orders are subject to the estimated fulfillment and shipping information presented on the applicable product page or during checkout.

Pre-order dates are estimates unless expressly identified as guaranteed.

If we become unable to fulfill a pre-order within the applicable timeframe, we will provide any notices, cancellation options, refunds, or other remedies required by applicable law and our Subscription, Pre-Order & Try Before You Buy Cancellation Policy.

16. SUBSCRIPTIONS AND RECURRING ORDERS

Shipping for subscription or recurring orders is subject to the shipping terms disclosed for the applicable subscription.

Each recurring order may have its own processing and delivery timeframe.

Cancelling a subscription generally prevents future recurring orders but does not automatically cancel an order that has already been processed or shipped, subject to applicable law and our cancellation policy.

17. TRY BEFORE YOU BUY

Orders placed through a Try Before You Buy program are subject to the specific terms disclosed at checkout, including any applicable trial period, return deadline, shipping requirements, and payment authorization.

Customers are responsible for returning eligible products according to the applicable instructions and within the required timeframe.

Additional terms are provided in our Subscription, Pre-Order & Try Before You Buy Cancellation Policy and Return & Refund Policy.

18. SPLIT SHIPMENTS

An order containing multiple products may, where operationally necessary, be shipped in separate packages.

This may occur when an order contains both standard products and Special Order Collection products.

If an order is split into multiple shipments, you may receive multiple tracking numbers and the packages may arrive on different dates.

Unless otherwise disclosed, you will not be charged an additional shipping fee solely because Nivorielle ships an order in multiple packages.

19. OUT-OF-STOCK PRODUCTS

If a product becomes unavailable after you place an order, we may contact you regarding available options.

Depending on the circumstances, options may include:

Waiting for the product to become available;
Replacing the product with an alternative where appropriate;
Removing the unavailable product from the order; or
Cancelling the affected portion of the order and providing an applicable refund.

We will comply with applicable requirements concerning delayed or unavailable merchandise.

20. SHIPPING RESTRICTIONS

Certain products may be unavailable for shipment to certain locations because of:

Applicable laws or regulations;
Carrier restrictions;
Customs restrictions;
Product-specific transportation requirements;
Geographic limitations; or
Other legitimate fulfillment restrictions.

If an order cannot legally or reasonably be shipped to the selected destination, Nivorielle may cancel the affected order and provide an applicable refund.

21. CUSTOMER RESPONSIBILITY AFTER DELIVERY

Customers should inspect delivered packages and products within a reasonable period after delivery.

If your order arrives damaged, incorrect, incomplete, or materially different from what you ordered, contact us promptly so we can investigate and provide an appropriate remedy under our Return & Refund Policy and applicable law.

22. REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused by the recipient or returned to us because of:

An incorrect address;
An incomplete address;
Failure to collect the package;
Unpaid customs charges;
Customer refusal; or
Another circumstance attributable to the customer,

we will determine available options in accordance with our policies and applicable law.

Additional shipping charges may apply if you request that an undeliverable package be reshipped, where permitted by law.

Nothing in this provision limits any refund or other remedy that applicable law requires.

23. SHIPPING INSURANCE

Where shipping insurance or carrier protection is available, its terms may be governed by the applicable carrier or insurance provider.

Nivorielle may assist with claims where appropriate but does not guarantee that a carrier or insurer will approve a particular claim.

24. FORCE MAJEURE

Nivorielle will not be responsible for delays caused by events beyond our reasonable control to the extent permitted by applicable law, including natural disasters, severe weather, war, terrorism, governmental actions, transportation disruptions, widespread carrier interruptions, labor disputes, utility failures, cyber incidents, customs disruptions, or other extraordinary events.

This provision does not eliminate any consumer rights or refund obligations that cannot legally be excluded.

25. NO GUARANTEE OF DELIVERY DATE

Unless Nivorielle expressly identifies a shipping service or delivery date as guaranteed, any delivery timeframe displayed on our website or provided at checkout is an estimate.

For the avoidance of doubt, the 10–16 business-day timeframe for the Special Order Collection is an estimated delivery window and is not a guaranteed delivery date, unless expressly stated otherwise at the time of purchase.

Selecting expedited shipping, where available, generally means that the carrier service is faster; it does not necessarily mean that the order will be processed immediately or that delivery on a particular date is guaranteed.

26. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in our business, shipping services, fulfillment practices, or applicable law.

The updated version will be posted on this page with a revised Last Updated date.

Changes will not retroactively eliminate rights or remedies that applicable law gives you in connection with an order already placed.

27. APPLICABLE LAW AND CONSUMER RIGHTS

This Shipping Policy is intended to operate consistently with applicable federal, state, and international laws.

Nothing in this policy is intended to waive, exclude, or restrict any consumer right, warranty, remedy, or protection that cannot legally be waived or restricted.

Where a mandatory law provides greater protection to a customer than this policy, the mandatory law will control to the extent required.

28. CONTACT US

For shipping questions, order-status questions, delivery issues, or shipping claims, contact:

Nivorielle
5249 North Park Place
Cedar Rapids, IA 52402
United States

Email: customer.support@nivorielle.com
Phone: 319-560-7087

When contacting us about an order, please include your order number, name, shipping address, and a description of the issue whenever possible.